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Client Success Manager (x2) - Brisbane & Canberra

 

Esri Australia is the leader in the Australian geospatial sector and is the national distributor for the world-leading ArcGIS platform. 

We currently employ more than 230 of the country's brightest professionals from a range of disciplines, including business analytics, cartography, environmental science, software development and surveying.

 

About the Role

 

We have two outstanding opportunities for Senior Client Success Managers (CSM) to join our passionate team in both Canberra and Brisbane!

 

We are looking for collaborative and client-centric professionals who can partner with our clients to drive impactful outcomes from their investment in GIS or Geographic Information Systems technology.

 

By understanding our client’s business and strategic goals, our CSMs coordinate and energise teams across Esri Australia to deliver client-focused outcomes. You will ensure the smooth and effective adoption of their GIS technology.  You will be rewarded with an excellent salary package with bonus structure and outstanding rewards for high achievement.

 

These are some of the things you will be responsible for:

 

  • Developing strategic and tactical plans to elevate awareness, adoption and expansion of Esri/Esri Australia technology, solutions and services.
  • Identifying and influencing key decision-makers at all levels across the designated client portfolio.
  • Building relationships with key personnel to generate and develop ideas.
  • Coordinating the efforts of Esri Australia’s cross-functional teams that provide appropriate outcomes to clients.
  • Contribute to the further development of Esri Australia’s client success program and to facilitate the adoption of client centric thinking within the office, team and the wider company.
  • Overall responsibility for the client experience with assigned clients – demonstrated by an improvement in the client health throughout the entire client journey.
  • Responsible for operationalising our client success program through an engagement model which consists of four distinct client life cycle objectives: Land; Adopt; Expand and Renew.

 

About You

 

You are an experienced professional with a focus on client-centricity, wrapped in commercial acumen. You can prioritise workloads and remain cool under pressure. Your excellent facilitation and communication skills are coupled with your deep experience in managing client outcomes through exceptional stakeholder engagement.

 

  • 8-10 years’ experience as a relationship and/or business development.
  • A bachelor’s degree in associated business disciplines (Commerce, Computer Science, Information Technology, Geography, Geospatial Science, Remote Sensing and/or Surveying) will be highly regarded.
  • Proven ability to develop and secure relationships at all levels within a large client organisation.
  • Experience in relationship building that supports adoption, drives value and leads to increased revenue opportunities within new and existing clients.
  • Strong sales cycle knowledge and experience, particularly technology software and solution sales.
  • Proven ability to translate wider industry trends and understanding of specific industry domains.
  • Success in playing a leading role within an account team framework, including sector and account strategizing, and planning using standard sales frameworks.
  • Proven ability to influence and lead cross-functional teams in client pursuits.
  • Effective proposal writing and bid management experience.
  • Flexibility to work outside of standard hours, with the ability to travel, as required. 
  • Working rights - You must hold current permanent and full-time working rights in Australia; and
  • Personality/behaviour aligns with Esri Australia’s core values.

 

For further details or if you have any questions, please contact Tibo Torche, National Talent Acquisition Lead on 07 3218 0448 or mail to ttorche@esriaustralia.com.au

 

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

 

Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.

In the event, a recruiter or agency submits a resume or candidate without a current formal agreement in place we shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

 

Apply now »